Originally Posted by
ExMachina
Why would you assume that's what I am assuming? What I'm suspecting is that the customer knew that the frame would not be considered by Canyon for warranty work--so the question is WHY
Exactly! There could be any number of routes by which this frame got into circulation, and not all of them require that the frames were ever officially okay-ed for sale by Canyon
I agree that all of Hambini’s videos should include the customer’s efforts prior to consultation with him and why the warranty was denied. But if we aren’t to assume the man is a pathological liar, he has seen many frames from Canyon (as mentioned in the video) and his opinion is that this was representative of the quality of their bikes.