Originally Posted by
Seattle Forrest
I have bad luck. I tore up a $350 Arc'teryx jacket (goretex shake dry) in a ski crash, sent it to the factory to see if it could be repaired even though I knew it couldn't, and they offered to replace it for $50. I haven't dealt with Trek, but I'm assuming they like having happy customers too.
Decades ago North Face replaced a tent that was shredded in a wind storm(sun rotted).
North Face isn’t the same company they used to be, but Trek might help you out.