Originally Posted by
bpcyclist
Businesses on this planet generally succeed for one or both of two reasons in my experience: 1) They have an attractive value proposition; and 2) The take care of their customers. Canyon obviously has "1" going for it. It's the "2" part I worry about. Not for them. For their customers. But what do I know...
I think customer service is part of the value proposition, and the Canyons, BDs, Ali China Specials of the world help put a number on it. I see the benefit in it, which is why I shop locally unless I want a project, but I also see exactly how costly it is and if money is tight it might not be the best option.