Originally Posted by
phrantic09
but thats not what the quote is saying... they would service a Giant with proprietary parts because it’s a “dealer based brand” but not a Canyon.
It all depends on whether you can get parts or not for the particular bike, appliance, tool. If you can't, you can't service/repair it. We're talking about an expensive luxury product here, not some $50 widget that can be replaced if the repair shop breaks it.