Originally Posted by
seypat
It all depends on whether you can get parts or not for the particular bike, appliance, tool. If you can't, you can't service/repair it. We're talking about an expensive luxury product here, not some $50 widget that can be replaced if the repair shop breaks it.
i think you’re splitting hairs here. If a shop can service another “dealer based brand” that they do not sell there is no logical explanation why they can’t service a Canyon EXCEPT that they’re salty about the sales model.