Originally Posted by
jordanair45
Ya, so the stores are closed, they can't accept returns, so they gave me a coupon to match the sale price, because I bought it when it was on sale, and said to just buy another one, and take it in when the stores re-open.
I took it for one ride and it's Di2, no cables for the shifting. Shifted it into the big ring from the small ring, and the chain kept slipping off of the big ring, happened 2-3 times on my short first ride.
My car has massive space, it hit nothing loading/unloading and I live right down the street from the shop, it was a short trek.
I'm surprised this store is available to sell a bike, but not available to accept a return or do any follow-up work on it. Maybe I'm missing something here, but bike shops around me are all doing curbside delivery and drop-offs, and have no problem servicing bikes. Most are even offering home delivery if people can't come pick up. There is no way I'd be buying a second bike in this situation.
Either way, I would not ride that bike until you got the crack/scratch in the head tube checked out. The FD should've been adjusted correctly before leaving the shop, but asking them to be responsible for scratches resulting from a dropped chain seems like a bit of a reach. To me those scratches look pretty minor, but I get that it's an expensive new bike and should be perfect. The FD adjustment is normally a pretty simple to fix for a shop mechanic, and probably worth learning how to do on your own regardless of the outcome here.