My first bicycle purchase and first ride had the chain fall to the inside front chain ring twice. I was new to cycling so I gave it a second chance. It scratched up the frame some. I turned around to head home slowly and the handle bars fell out of the stem. I walked the bicycle home and took it right back to the LBS and said I want my money back. No questions were ask by the LBS. I know you have COVID going on here, but I would not deal with this LBS. I went to another LBS in town and had a great experience. I look back on this and think it was like a message from God, I knew nothing about bicycles, but after this I made sure to do some research first. This forum was one thing that helped in understanding what I needed to buy. The LBS blamed it on the number of bicycles they had to put together as it was the spring season.