When I ordered a set, I got the automatic initial e-mail that basically tells you the order was accepted by their server or however that works. I e-mailed them a few days later, no response. Called them a few days after that and they said they were on their way but they don't pay for USPS tracking info. I got them the next day. Paid $8 shipping, don't know if the handling of this shipment (it was shipped in one of those free priority boxes) was really worth $3 but whatever, still cheaper than some other places.