Originally Posted by Jtsweeep

Yep, I got it from a LBS. I want to clarify that I didn't put the bike together, they did. When I said new out of the box, I just meant it wasn't sitting out on the show room floor being test ridden.

It sounds like the consensus is to mess with the axle a bit to see if it's a simple fix before taking it back, which is what I'll do. I was concerned that if I undid anything, they'd blame me for it.

I'll post a few pictures later.