Originally Posted by
jay1680
The company should be more upfront about its lack of customer service. They don't answer calls, there is no way to contact them on the web page. Even companies on Ebay or Alibaba selling items at ridiculously low prices respond to email. I deal with several small boutique companies for camping equipment and they all respond to email. Not to do so is just plain arrogant.
Oh no a small company under very strict lockdown rules is hard to reach in the middle of a global pandemic ...
If you are only able to have one staff member in the store at a time and you have to do probably more than a billion things answering the phone is probably not one of those things. I work in the industry at a bike shop and we are frequently getting 3+ calls at one time plus a line of people outside plus the 600+ bikes we have in the shop in addition to checking in all the orders, filing warranty claims and following up with them and responding to hundreds of emails as well as a whole host of other tasks. It is not that we don't want to answer your call or help you right away, we just literally can't.
In closing I would really like to thank everyone on the frontlines and behind the scenes working through this pandemic.
Maybe calm down and relax a little and realize people are dying out there and you are lucky to be alive and able to cycle and camp and live life. Be thankful not being able to reach Jan is the worst of your problems. You don't have to get yelled at by customers because they don't want to wait in line because they are more special then everyone else or don't want to have to pay a fee to have their bicycle sanitized with isopropyl alcohol spray so we don't get sick and they don't either. Be thankful you have money in which to spend on awesome parts and time to waste talking bikes and bike parts.