Originally Posted by
dedhed
With the shop saying it's a "known issue" you would have thought they would check it or at least warn the customer it might happen.
A "known issue" is only known after a number of owners have reported it. It takes time before that problem is reported to dealers so that they can check the problem out. I would not place any blame on the dealer, I would place the blame where it belongs: the factory where the bicycle was built and the company that contracted the factory that built it