Nope luck has a big thing to do with it. We have had excellent mechanics who have been around e-bike tech for a long time. I get it you cheated "the man" and built up a bike with a kit and it has worked. That is great, glad you are enjoying it. Not complaining here but a larger sample of people we have built bikes for and a lot of other kit style bikes we have seen come through our doors for 6+ years says a little different.

Please explain to me how putting a kit on a bike that is not designed to be an e-bike is a great idea? I am not being sarcastic in this one or anything I am actually asking the question?

My interest is in reliability, durability and something with support behind it. I would be fine selling regular bikes or e-bikes doesn't matter to me. I would sell kit bikes if I could actually stand behind them knowing I have support from the manufacturer way down the road. Bosch isn't going anywhere and has service all over the world. These random companies probably don't and certainly many of the ones we have dealt with didn't and trying to get them to support their product was a pain. It is rare that Bosch, Brose or Shimano takes a lot of effort to get in touch with.

When companies with hub drives tell you 10-20 spokes broken is not an issue...uhhh that is not good in my eyes. Generally once you break 2 spokes you are going to be looking at a new wheel so when you hit 20 out of 32 that seems really bad. We had all the spokes come loose on a brand new wheel on an R+M and instead of saying "just rebuild it" they sent us a brand new wheel no problems. Granted this was not a hub drive but a Enviolo but on a new Bosch equipped bike.