No comment on the L&M customer service...
My L & M Urban 800 mounting piece busted off rendering the light as handheld-only. In other words completely useless for cycling with both hands on the bars.
It's not a perfect cylinder - 3cm dia on the lighted end, slightly narrower on the other end.
It's not as well designed as my Niteriders - I actually bought it for the amber side-lights feature.
Before putting it into my camping heap, does anyone know of a universal flashlight/torch mount that can accommodate this light without being an overpriced piece of plastic.
Thanks in advance!
PS: NEW MESSAGE FROM L & M:Triston (Light & Motion)
Sep 9, 2020, 11:59 PDT
Hey Michael,
Sorry for the confusion but it looks like we overlooked that fact that your light that broke was an older model that had a design flaw in the mount mold. We have since fixed this issue and would like to replace your light with an upgraded version at no cost.
Because we have since updated the design and power of the Urban 800, you will receive a code below worth the value of our Vis Pro 1000 Trail.
https://lightandmotion.com/products/...3f720aac&_ss=r
Please use the information below to order a new light at no cost, with free standard shipping. This is also an excellent opportunity to upgrade so please feel free to view all of our products.
I would recommend the Seca COMP!
https://lightandmotion.com/collectio...seca-comp-1500- Visit the Light & Motion website, lightandmotion.com
- Avoid logging into a customer account (if you already have one)
- Add your items to the cart, and in the checkout window, type or paste the case-sensitive code XXXXXXX into the discount code box, then click the 'apply coupon' button. A $134.99 credit will be applied to the entire order. This is a one-time-use code so make it count!
- In order to maintain the safest working environment for our employees, we are not accepting products for recycling at this time. At your discretion, please discard your light at a local business that processes electronic waste (e-waste). Thank you for your understanding.
Your code is good for 14 days
Free shipping carrier services will be delivered via USPS
Enjoy!
Triston