Truth be told. Trek and it’s dealers know less about their products and how they operate. Once they sell you the bike they have no use for you afterwards. Don’t even try calling Treks consumer tech service. It’s a known fact that anyone that works for Trek in Wisconsin is only there because they kissed JB’s arse - no I am not a dissatisfied customer only a consumer who pays attention
I have a Duo Trap and absolutely love it. I love how Trek integrates it into the frame. It works flawlessly- probably on of their best underlying designs