Old 09-11-20 | 01:40 PM
  #9  
michaelm101
Senior Member
5 Anniversary
 
Joined: Jul 2017
Posts: 502
Likes: 65
From: SoCal

Bikes: Specialized Turbo Tero X4, Cannondale T2000 Touring, Vintage Mongoose IBOC Pro MTB, Vintage Peugeot 12spd racer, Old rusty Schwinn Manta Ray I neglected as a child, Diamondback Haanjo EXP Carbon & Metro, Specialized Roubaix Pro, RaleighSC Tandem

Originally Posted by gsa103
Have you tried contacting Light & Motion? They have pretty good customer support, you might be able to just get a new mount piece in the mail.
Their first/initial message told me I could get it repaired for around 65.00 and I'd be paying shipping both ways ---Then days later, I got this message that made me happy:Triston (Light & Motion)

Sep 9, 2020, 11:59 PDT

Hey Michael,

Sorry for the confusion but it looks like we overlooked that fact that your light that broke was an older model that had a design flaw in the mount mold. We have since fixed this issue and would like to replace your light with an upgraded version at no cost.

Because we have since updated the design and power of the Urban 800, you will receive a code below worth the value of our Vis Pro 1000 Trail.
https://lightandmotion.com/products/...3f720aac&_ss=r

Please use the information below to order a new light at no cost, with free standard shipping. This is also an excellent opportunity to upgrade so please feel free to view all of our products.

I would recommend the Seca COMP!
https://lightandmotion.com/collectio...seca-comp-1500
  • Visit the Light & Motion website, lightandmotion.com
  • Avoid logging into a customer account (if you already have one)
  • Add your items to the cart, and in the checkout window, type or paste the case-sensitive code XXXXXXXX into the discount code box, then click the 'apply coupon' button. A $134.99 credit will be applied to the entire order. This is a one-time-use code so make it count!
  • In order to maintain the safest working environment for our employees, we are not accepting products for recycling at this time. At your discretion, please discard your light at a local business that processes electronic waste (e-waste). Thank you for your understanding.
Your code is good for 14 days
Free shipping carrier services will be delivered via USPS

Enjoy!

Triston

Last edited by michaelm101; 09-11-20 at 05:31 PM.
michaelm101 is offline  
Reply