Sprockets away!
Join Date: Oct 2012
Location: Sidney, BC, Canada
Posts: 83
Bikes: 2021 Prior Prime 105 Disc, 2015 Cannondale Synapse 105 Disc, 1996 Brodie Quantum, 1984 Norco Monterey (SRAM automatix two-speed), 198x Cramerotti Campagnolo Chorus (restored)
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I really want to hear how this turns out, but it sounds like it's not going to go the OP's way. The shop is adamant they didn't cause it. The OP is adamant it was fine when he dropped it off.
Despite clear circumstantial evidence that a clamp caused this, the shop can still claim that it was done before they got it.
The choice is to lawyer up, small claims court up, or walk away from that shop. Or: Is there a "consumer advocate" segment on your local news channel? Give them a call and ask if they're interested in a bike shop that damages bikes and walks away from their responsibility to their customers. I bet if someone showed up with a news camera and a reporter, they would change their tune pretty quickly.