My first experience with ship bikes was when I called for an international quote. I was ready to pay big bucks and they would not take my money. They were aware of various pitfalls with my plan, especially regarding customs. In the end, I took their suggestion and checked the bike on the airline.
Since then, I have received one frame and shipped two on Ship bikes. Quotes have been lower from SB than BF and the shipping process has been easy. They are my first choice.