Originally Posted by
veganbikes
We need to support Billionaire Jeff Bezos, he is basically the new Jesus with less hair. He runs the absolute best bike shop, when a new bike comes out of the box with problems his underpaid employees say "we cannot help you with that" when the customer calls to return the bike they rush to help him, only taking 30 minutes to finally say "ok yeah I guess we will take it back" and all he had to do was fight them (with some help) for at least 25 of those minutes. Plus he only had to call them back again twice to bug them to get the shipping label so he could send it to us to return the bike.
If you absolutely must buy online there are plenty of places that are at least cycling specific and some of which have actual brick and mortar locations. However there is a joy in going into a shop, I know I do when I go into shops that I don't work at and even sometimes at the ones I do work at. I like touching the products and riding them in the case of a bike and making sure they are correct.
I have never even used a phone for a return or a lost package for a refund. you fill out the little return form thing give a reason and drop off at kohls, or a amazon store. I think one time before the kohls deal i had to go to a UPS store and actually had to print something. with kohl or amazon store you get an email and just show them that on phone and some person just chucks box in a pile hits the confirmed drop off and you get a refund.