how long have you had the bike? in this situation, I would send a message to Specialized to tell them that excessive proprietary BS alienates customers. buy a bike from a company that is not making non-adjustable proprietary crap instead. if the manufacturer and the shop want to keep their customers, they will accommodate you. when I look at a bike that has non-standard bits like that, i run away from even the thought of getting sucked into that game. Specialized, Cannondale, Canyon, Cervelo, etc make so much of that junk. it's planned obsolescence for disposable bikes.