Originally Posted by
jfranci3
Insoles have a lot of influence here. Try taking them out and see if the world is a better place, repeat by putting something under the insole to raise it a touch, then work from there.
This is a huge pet peeve of mine. Specialized's custom insoles (and, I imagine, most insoles?) have such THICK heel pads that they absolutely ruin any chance at achieving heel lock. Absolutely worthless IMO