Originally Posted by cascade168

One topic that gets rehashed again and again is whether it is appropriate to show up at your LBS with parts you have purchased. One great shop that has got this figured out is Wheelworks in Belmont, MA. Their policy concerning this is plainly stated on their web site - they just charge an additional 20% surcharge (on the labor) when you bring in your own parts. I think this works well for both sides. The shop does not lose money (from the profit they would have made on the parts) and there is incentive to buy the parts from them. But, if you want to bring in your own parts their is no moral dilemma. They are ok with that.

Here are their service policies:

http://wheelworks.com/repair.htm

Intelligent policies and a willingness to work to help customers solve their problems are big steps in the right direction to any service department. Wheelworks has clearly listened to their customers and removed an uncomfortable roadblock to good business.

Sorry I disregarded the "no names" request, but I think that using Wheelworks as a good example should not be a problem. I'm sure they would welcome this kind of press.