I think it's a matter of expectations. They're very inexpensive, but have serviceable (IMO) components. Individuals need to realize they may need service someday. However you might as well take them to a beauty parlor as some OEM shops since the individuals there are obtuse. They've been taught to do a few things by the manufacturers, read codes, remove parts and send them to a repair shop. Anything incisive (they don't know the meaning of the word). Funny thing is their "I'm better than you" attitude.