Originally Posted by
Broctoon
In other words, she wants to take this opportunity to up-sell me.
The chain is a bit worn/stretched, so I agreed to let them replace it at 3x the cost it should be, in my opinion. I’ll pick the bike up tomorrow and pay them about $135 total. And then I’m never going back there
You seem to view the shop as predatory because they want to be sure to cover all the bases and spring no surprises on you. Good for them -- since you're griping about the price of a chain and the tune-up you agreed to in advance, I can only imagine the fit you'd throw if they called you mid-repair to tell you it needed new brake pads. IMO, you're the kind of customer that inspired the policy.