Originally Posted by Broctoon

I believe Trek is what’s wrong with biking today.

I like Trek and have owned some of their stuff in the past. About four years ago, I bought my wife one of their bikes and she really likes it... it’s been a good bike. We got it new, at a Trek store when those were just opening in our area. It’s nothing fancy, just an FX-3, a mid-grade hybrid/fitness bike spec’ed with fairly nice components.

The bike has been ridden maybe 500 miles and had mostly gentle treatment. It gets cleaned and lubed regularly. It’s gone a year or two since getting professionally tuned up, so I decided to take it in.

The chain is a bit worn/stretched, so I agreed to let them replace it at 3x the cost it should be, in my opinion. I’ll pick the bike up tomorrow and pay them about $135 total. And then I’m never going back there... unless it’s to give them another crack at anything that’s not smooth, crisp, and quiet—I’ll expect it to ride like a new bike. But my future spending will be at local mom and pop bike.”