We typically have about 100 e-bikes in for service at any given time

Most common repairs are busted hub drives (spokes, burnt motors...) and controllers and such and of course flat fixes. In the past when we were selling and installing more kits we did have quite a few cracked BB shells and a lot of battery issues.

We have a lot of people who come to us.

We have sold at least 214 e-bikes from 4/20/20 to 4/20/21 and that is stuff that is verified rung out in our system and 13 Riese and Müller bikes, 14 Specialized and 8 assorted other bikes (Tern and Gazelle mostly) on order waiting to come in.

Warranty issues probably at least 100 (but probably 40 of that was actual ebikes and a lot of regular bikes and some various parts) and we have rung out at least 6871 work orders in the past year but we probably have quite a few others that need to be rung out or are waiting on parts due to all the shortages. Most of the warranty stuff has been minor stuff like some missing parts or damages during shipping a few motors in that (though most of it could be solved with a new belt, I don't think we replaced any Bosch motors but three batteries and one was just from sitting a long time and they replaced it no issue). When I do have issues with Bosch, they usually will get us solved pretty well, same with Specialized and Shimano it is super easy to deal with them and I rarely have issues they don't support even sometimes they go above and beyond past warranty period. I have had a few delays and a few issues caused by COVID but most companies have been super helpful when they get in touch.

I did have an issue last year with one of the online brands where they sent 2 incorrect wheels and 1 broken wheel for just one bike and another brand which is supposed to be a little better but ended up sending 5 incorrect parts and a couple broken parts and still couldn't solve the issue. I believe the customer is taking legal action against them. I am working on one now that the company is saying they don't even have spare parts for their bikes and then came back after I raised a fuss and said well I guess we have some stuff but it was kind of silly. One company refused to acknowledge that their smoking battery was a problem and sent the wrong fuse for the battery and when that of course didn't solve it as we told them it wasn't the issue they gave up. Amazon was fun to deal with when we had to return a brand new bike that had a ton of issues out of the box, the customer ended up on a Specialized and is super happy and hasn't had issues. However the brand didn't get involved just Amazon customer service (or lack thereof).