well we had our e tandem repaired at the newly changed over trek store. they were changing over when we crashed so had to wait a week to bring it in. all the same great guys were still there. too ka couple of months to get al the parts and I had to find some but my wife was not able to ride anyway so it was ok. but they replaced her helmet with a new one even though we did not by a Bontrager helmet. gave her one of the Bontrager Starvos WaveCel Cycling Helmet