Originally Posted by
Cpn_Dunsel
I suspect/fear that it will be an REI type experience for service, if not REI itself. In the (mid size) city in which I live the 'local' REI has access to Cannondale bikes that the local Cannondale distributor cannot get. That's not a good thing.
I’ve had great service from the REI in Missoula when I have toured out of there. Here in Philly we have many independent shops that provide good service. The REI outlets are in the ‘burbs. No need to take my bike there when I can ride to several shops in little time. Sound like your knowledge is limited to certain markets. Having several major universities in the area certainly helps things.