Originally Posted by jsharr
my LBS calls me when things are done if asked, or has work done when promised. Don't know that I would put up with a shop that promised to call and did not. Honesty and integrity are paramount, be it from your LBS, work mates, whatever.
What he said... of course, we use the same shop. Most recently I had the BB threads chased on my Gazelle when I was building it. I told them when I'd be back for it when the said the estimated time till it would be done, but said if they got done with it before X time to call me. Sure enough, less than a half hour later they called.