have ordered from them maybe two dozen times over the last two decades. various clothing items and tires are my purchased items. have ordered from them twice during the pandemic (flash sale conti gp5000 tires both times) and the tires arrived both times in a reasonable amount of time…like in less than a week to california. two or three times over the years, a shipment got caught up and took over a week. one time, delivery took exactly a month. fortunately, that item (a rain jacket) wasn’t essential as it was a vanity replacement…a better looking rain jacket to replace one that was still 100% functional. the pricing has been competitive and that one, loong delivery experience didn’t dissuade me from ordering from them multiple times since then.