Originally Posted by
rsbob
After the original post, I am sure it will give some pause to buy a Canyon product.
True, but then if you black-balled companies based on individual bad experiences, then you would struggle to have confidence with pretty much any bike at all! But it does highlight one of the potential drawbacks of buying direct from the manufacturer, especially far away from their base.
But I've had so many disappointing experiences with various local bike shops (I've tried them all in our local area over the years) that I decided to bypass them on my last few bike purchases and have just ordered my second Canyon having had a very positive experience previously. But I'm not sure I would buy Canyon if I was on the US side of the pond.