Originally Posted by Russ Roth

I had to leave a response to it, their whole thing is just pathetic but I feel that's what the brand is becoming. My 9yo was in need of a new mtb. The workers at the actual trek store didn't know what they were talking about. First they tried to sell me a roscoe, nothing like a 35lb bike for an 85lb kid, but "the [extra heavy] 2.8 tires will give extra traction." Like that's actually needed for most XC riding or even for Long Island. Then I asked for an air shock, so the sales person pulled out a marlin 7 with a judy fork. I take a quick look, "where's the air go in?" More assurance its an air shock, calls back to the tech, "the jutty is an air shock right?" Tech looks confused till I tell him its a judy. He reassures me it is till I ask him where the air goes. Looks, determines its just a coil spring. When the sales person and the tech don't know what's on the bikes they sell, and they don't sell anything other than the one brand, it just isn't worth bothering with. Went to a real LBS and bought a cannondale.