Originally Posted by
veganbikes
I cannot wait for all these neanderthals who thought with the leftover Ikea tools from the broken furniture they attempted to put together they could put together the bike, come in for warranty work. That is going to be a nightmare and a half and of course they are going to put up a fuss because Specialized is going to say "you have a warranty" and Specialized of course is going to say yes we will support them and we are SOL because we are providing free service to some idiot who clearly damaged their own bike and didn't even purchase through us.
Look [MENTION=9007]specialized[/MENTION]Bicycles you could at least have the common courtesy to give the dealers loads of free mints while you crap down our throats. You had the Click to Brick stuff and that was fine for the folks who couldn't be bothered to just buy from a shop like a normal person they at least still are getting their bike properly assembled and having to come into a shop. Why this? We have enough of a tough time already and made you tons of money through the pandemic why now are you further attacking dealers. If you don't want Specialized dealers then just tell us and be honest about it don't just continue getting nasty there is no reason for that.
From the perspective of a customer, the only neanderthals I've come across are the cheap labour kids working in retail bike shops. IME they can't put together bikes better than the guys working at Canyon. I just took delivery of a new Canyon and the build quality is excellent. Just had it up on the stand and the drivetrain setup is perfect. The bike shops that are actually thriving where I live are more into the service/fitting/custom build side anyway. They don't even bother stocking ready built bikes. The local shops that sell off-the-shelf Specialized etc in my area all have abysmal service. They make it very easy for the likes of Canyon to take away their business.