Originally Posted by
PeteHski
From the perspective of a customer, the only neanderthals I've come across are the cheap labour kids working in retail bike shops. IME they can't put together bikes better than the guys working at Canyon. I just took delivery of a new Canyon and the build quality is excellent. Just had it up on the stand and the drivetrain setup is perfect. The bike shops that are actually thriving where I live are more into the service/fitting/custom build side anyway. They don't even bother stocking ready built bikes. The local shops that sell off-the-shelf Specialized etc in my area all have abysmal service. They make it very easy for the likes of Canyon to take away their business.
We see it all the time people saying "I built it, I just need help tightening the handlebars" and the bike needs a lot of work. Sure there are some places with inexperienced mechanics and management staff who don't have rules in place to make sure bikes are checked over before going to the floor or being sold.