I have bought BD bikes .... and I got my Fuji from Performance before it did its mega-merge and went sour .... about the same amount of work needed in all cases.

With BD you know what you are getting, and if you got it and don't like it, look in the mirror ......

As for the sales help being helpful in making mechanical adjustments ... if you didn't search YouTube go do that. Quit whining. Sales help helps Sell. BD doesn't offer online tech help.

Basically this is a "I bought this, now tell me if I should have" thread combined with a "I'd rather whine than ride" thread. So yeah ... I am Really glad this guy decided to post here.

OP did treat us to this gem: "After purchasing my bike from bikesdirect.com, I found the Diamondback Metric 1 available at diamondback.com for the same price ... "

Again, check that mirror .......