Originally Posted by
N2deep
I experienced the same debacle this summer at our local Trek Store when trying to buy replacement bottom bracket bearings. The parts I needed were not in stock and they would not order from someone outside of their business model-chain. Five minutes on line and they were in the mail, sad that they are handcuffed by their own processes. Any independent shop would buy them on line and made the cash from the install.
Not every Trek store is the same. I suspect yours may be a corporate flagship type store. My local Trek store (from which I had bought a hybrid bike and miscellaneous accessories before it became a Trek store) had absolutely no issue with charging me a very reasonable price to modify and install a headset I ordered online onto a vintage Cannondale CAAD4.