Originally Posted by
StuartB
So, Vello fixed the fault. They haven't told me what it was, but I am assuming it was the bearing as everyone else said. They returned the bike to me on 23rd August 2021 and I was able to reassemble the parts on 28th August.
So, as a round trip it took Vello 8 weeks to fix a broken bearing. And the bike has been unusable for 180 days out of 1178 = 2 in 13 days.
Hey StuartB, could you tell me how your experience with Vello has been so far after they fixed the bike?
I was really considering buying the Vello bike+, but after reading this thread, I'm not so sure any more.
I did test the GoCycle G4, the Carbo, the Bromptons ebike and the Vello bike+. The GoCycle G4 and the Vello bike+ were the best ones in my opinion.