I've had the same type of service from Kozy's on Erie. I took a trip back to Chicago, and I realized I left my pedals at home... but I had my bike! Aaaaugh! I called around, and I got ahold of Kozy's on Erie. The guy was like "what kind of clipless are you used to?", and I told him spd's. He had me stop over to the store, and he gave me pedals to use while I was in town. He just told me to return them before I left. Now that was extremely nice and trusting of him, since I could have left town without ever returning the pedals.

It's stores like that where they earn the customers they get through great customer service.

Koffee