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Old 10-02-22 | 12:23 PM
  #12  
FBinNY
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Joined: Apr 2009
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From: New Rochelle, NY

Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter

Originally Posted by UltimateSL7
I really didn’t anticipate that I would have to deal with fork alignment issue with Canyon. ..... Hopefully the 3rd fork will do the job, if not I’ll just live with it and avoid the brand next time.
..... they look really cheap quality. Something that you might find on eBay/Aliexpress forks.
Please don't just live with it. If the 3rd fork isn't right, send it back, and keep doing so until they either get it right or decide you're a PIA and send a refund instead.

Companies get away with poor quality because, either their customers aren't discerning enough, or are "willing to live with it".

The ONLY way makers will focus on quality is if their customers make the cost of dealing with poor quality more expensive than producing quality in the first place.

Consider ----- You paid them with quality money, not some counterfeit bills, so poor that they'd be easily spotted. They need to deliver on comparable quality.

Sidebar----
I was a manufacturer for most of my life. Early in my career, I visited an old line company, I was considering to produce a component for me. I spent time with their engineer tweaking my original design based on production considerations. In the end, I had a part better than I planned on, for less money. As I was leaving, he handed me a pencil out of a jar on the desk. I was about to toss it into my bag when I noticed that it had erasers on both ends. I looked up and he said "read it".

"if you don't have time to do a job right, where will you find the time to do it again"

I've kept this in mind, and it was reflected in things that I manufactured. It's now your job to make the folks at Canyon wish they'd seen one of those pencils.
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Last edited by FBinNY; 10-02-22 at 12:33 PM.
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