One of the pannier hooks on one of my (3 month old...) Ortlieb back-roller classics snapped the other day when I hit a bump. Tried superglue and cable ties but it snapped again (unsurprisingly given the weight and force involved). Will continue for now with cable ties but since this must have happened to others I was wondering if anyone had found a better solution using commonly-available items?

So far the regional Ortlieb distributor has not replied to my emails. Fairly unimpressed by equipment failure so soon and then failing to honour the warranty.