Joined: Jun 2009
Posts: 2,243
Likes: 1,658
From: PacNW
Bikes: Dinucci Allez 2.0, Richard Sachs, Alex Singer, Serotta, Masi GC, Raleigh Pro Mk.1, Hetchins, etc
it's just the simple economics of low price. Customer service is expensive.
doesn't take much to just say "hey buy a new one" Here's a coupon for $200 off.
/markp