Joined: Mar 2014
Posts: 18,265
Likes: 6,631
From: ,location, location
Bikes: Foundry Chilkoot Ti W/Ultegra Di2, Salsa Timberjack Ti, Cinelli Mash Work RandoCross Fun Time Machine, 1x9 XT Parts Hybrid, Co-Motion Cascadia, Specialized Langster, Phil Wood Apple VeloXS Frame (w/DA 7400), R+M Supercharger2 Rohloff, Habanero Ti 26
A lot of this D2C stuff isn't so great with the CS side of things or they are super helpful in the sense that they will continue sending the wrong parts and drawing out the conversation and disagreeing with our mechanic over and over and finally realizing after we had tried all the wrong parts they sent and it didn't fix the problem that they needed to send the part we had been asking for and that fixed...No S. Sherlock,
Some however are actually pretty decent. VanMoof (for instance) makes bikes that beep and boop but the quality isn't quite there however they support their products really well and I will give them huge credit there.
In the end sometimes you are buying support along with your product and sometimes you are spending less initially to get even less over time.