Originally Posted by philbob57

I bought a NOS product that didn't work as described by the seller. Although he unequivocally said it would work in my application, it didn't work at all. I returned it expecting to get a full refund. The seller refunded half the purchase price because I did not return it in its original condition. That surprised me. I sent a request for a full refund to the seller admitting that the package was opened, ut I purchased the item only because he told me it would work. I also said that I would not have returned the item if it had worked for me. He hasn't responded to that message.

I complained to ebay and got the 2nd half of the purchase price in a matter of hours. The email said the buyer protection policies led to the refund.

Question: In this sort of case, will ebay bill the seller? Or did they do the refund from their own funds?

Thanks.