Originally Posted by
Eric F
It sounds like this is a customer's bike damaged while in the shop. If the frame was damaged by an error by a shop employee working on the bike, the customer is owed a new frame.
Probably, but a skilled carbon technician should be able to tell for sure. It might just be superficial and a dab of epoxy will make it right, it might be that the frame was out of spec or there was a fault in the lay-up. It would be easy to blame the mechanic when the problem may not be entirely down to him.