Originally Posted by
Eric F
It sounds like this is a customer's bike damaged while in the shop. If the frame was damaged by an error by a shop employee working on the bike, the customer is owed a new frame.
No, actually if it can be proven that the shop damaged the frame, the customer is owed fair market value on the used frame. There is no specific performance on bikes in most states, but it sounds like the OP is elsewhere, so the laws there may vary.