Originally Posted by
base2
Then it is John Seigrist and his build team which is now Sanitas Cycles in Durango that should be boycotted.
Why? They aren't the ones who have the responsibility to fix a production issue on a Merlin.
ALL products have defects. It doesn't matter if the defects are exceptionally rare or not, When a defect comes to light it is very important that it is dealt with in a manner that the average consumer would judge to be satisfactory and restore full functionality and (if the product is new) aesthetics. Otherwise every purchase becomes a gamble.
There's a lot of stuff in this story to quibble about, like brake parts or steerer tube lengths. But the seat tube dimensions are full on defective, and trying to ride with the seat tube pinching the post like that will lead to a carbon post failure. So it is shocking that Merlin has washed their hands of that issue.