Originally Posted by
PeteHski
Canyon do seem to have an issue with US customer service. At least that’s the impression I get on BF. They have it pretty well sorted in Europe although I’ve only had to contact them a couple of times for very minor things. But never had any trouble getting hold of someone there.
if you look at almost any commonly needed replacement part in the US it says out of stock or no longer available. Canyon CS is about impossible to actually get ahold of and then when you do they can't help you. It really is pretty poor of them. I can see not having parts that are never needed but thru axles, head sets, top caps, derailleur hangers etc are pretty common parts.