Originally Posted by
rsbob
There are always two sides to a story. All I know is that I have had nothing but stellar customer service for bike, and non-bike, equipment at REI. I would sure like to hear the manager’s side.
Now return the bike to REI and ask if they can help you with the hanger issue.
This x100. OP is still within the timeframe in which he can simply return the bike (broken or not) and say, "I don't like it and want my money back" -- and they will cheerfully issue a refund in about 30 seconds, even without a receipt -- even though the OP likely broke the derailleur hanger, since they don't spontaneously break.
I really can't understand why the OP hasn't simply GONE BACK TO THE SHOP THAT SOLD HIM THE BIKE. And as an REI member for longer than I can recall (at least 35 years), the complaining about their CS is grating. It's one of the few remaining large operations that really goes out of its way to be customer-friendly.