Originally Posted by
oneclick
On the general issue of warranty limits this recently happened:
I was walking along a local beach and found a Zippo buried in a pile of seaweed.
It had been lost quite some time.
I mailed it to them.
They sent it back, "...too corroded to fix - here's a new one."
That's impressive!
Some companies really do emphasize that sort of customer service. I've had good results with my Victorinox (a.k.a. Swiss Army) knives that have scissors. The spring design has a tight bend and will eventually break. I've had three cases where I've contacted them and asked for replacement springs. They've always sent out new ones, and I've been able to push out the old one and install the new one. It's nice to be able to keep a 20 year old knife fully functional!
Steve in Peoria