Originally Posted by DangerousDanR

I had a much different experience. Prices were good. I paid a little extra for express shipping... My package cleared US customs, then it sat. And sat... And sat! In a warehouse 200 miles from my house.

About a week in I contacted BikeInn. Their response was approximately "no es mi trabajo." Contacted DHL. They said that the shipper needed to contact them to initiate a trace.

After several back and forth e-mails I contacted what I thought was DHL sales in the US. Turned out it was DHL of Costa Rica. They said "si esta mi trabajo", and they contacted DHL of Spain who contacted DHL in the US and in a little less than 4 weeks I had my "express" shipping package.

I requested a refund on the express shipping from BikeInn which I believe to be reasonable since DHL US said that only the shipper could ask for a refund. I didn't hear squat. I just got some Jumbo Jim and GP5000 tyres from Merlin. Shipped UPS. Arrived in four days. Everything I buy from Fat Lad at the Back has been shipped via DHL and has arrived in four days.

I believe that if BikeInn had contacted DHL and said "what is going on?" I would have had my package a lot earlier. Or else they would have been told it was lost and could have shipped a replacement at DHL's expense.

I will not order from them again, not because the package was delayed but because their responses to my e-mails were along the lines of "and what do you think we should do about it? Sod off!"