They are a (very) low cost high volume warehouse fulfillment gig. Doesn’t surprise me that when things go well it’s all good, when things go wrong, customer service isn’t the best.

Less than a week for Amazon Prime is nothing to shout about. I sometimes get stuff from them the same day and always inside 24 hours if it’s in stock and I don’t live in a city but they do have a distribution place about 20 miles away. No drones yet though.

p.s. I’m thinking July 30 to the following Monday is 8 days on most (Gregorian) calendars so not sure why the interrogation was initiated.